Privacy and policy

WeVPN is committed to protecting your privacy. We want you to understand what information we collect, what we don’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess. This privacy policy will help you understand how WeVPN Inc. (“WeVPN,” “we,” “our,” or “us”) collects, uses, and stores information.

General Information

WeVPN collects four types of information:

(i) Information related to your account (“personal information”)

This information is collected for the purpose of administering your WeVPN subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

(ii) Aggregate Apps and VPN connection summary statistics

WeVPN collects minimal information about usage in order to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the VPN: no data about the contents or destinations of VPN traffic, no DNS queries, and no IP addresses.

(iii) (User-controlled option): Anonymous VPN connection diagnostics and crash reports

VPN connection diagnostics are anonymized and cannot be tied back to individual WeVPN users. This feature is similar to a “send bug report” option. Users can specify in the settings menu of any WeVPN App whether to send these data to us.

Personal Information

WeVPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish an WeVPN account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose. To minimize the amount of personal information you submit to us, we recommend that you use Bitcoin payments when subscribing to our Service.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely PayPal, BitPay, or Paymentwall) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.

WeVPN uses your email address for the following reasons:

  • To send emails related to payment transactions.
  • To provide links to our Site, including password reset emails.
  • To send you updates and announcements.
  • To communicate with you about your VPN services or respond to your communications.
  • To send marketing information, such as WeVPN offers, surveys, invitations, and content about other matters in connection with WeVPN (“Marketing emails”). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

WeVPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Aggregate Apps and VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:

  • We do not know which user ever accessed a particular website or service.
  • We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
  • We do not know the set of original IP addresses of a user’s computer.

Should anyone try to compel WeVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.

In order to maintain excellent customer support and quality of service, WeVPN collects the following information related to your VPN usage:

Apps and Apps versions

We collect information related to which Apps and Apps version(s) you have activated. Knowing your current version of the Apps allows our Support Team to troubleshoot technical issues with you.

Successful connection

We collect information about whether you have successfully established a VPN connection on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems, providing country-specific advice about how to best use our Service, and to enable WeVPN engineers to identify and fix network issues.

Aggregate sum of data transferred (in MB)

We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other WeVPN users, we may contact that user for an explanation.

Jurisdiction and Applicable Law

WeVPN’s core mission is to keep your information private. In service of this mission, WeVPN’s headquarters and registered place of business is in the TORONTO, CANADA, which has stricter laws concerning information disclosure than most countries.

WeVPN does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.

Storing of Information Related to Email, Live Chat, and Feedback Forms

WeVPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact WeVPN, we may collect your email address and any additional information you provide to us. Having full correspondence records enables our staff to provide the best possible customer support experience.

Security Measures to Protect Your Information

WeVPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN Services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.

Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.

Cookies

What is a cookie?

A cookie is a small text file used to store information about your visit to the Site. Cookies let WeVPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.

Disabling cookies

You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help” section of your browser. Note that WeVPN’s Site may not work as intended if you choose to disable cookies.

WeVPN’s cookies

The cookies set by WeVPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier, but no directly personally identifying information such as your name or email address, and do not track any activity outside of WeVPN’s domains.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Services and Privacy Policy.

The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.

Users in the European Union

WeVPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

  • For the purposes of fulfilling our contractual obligations to users, including:
    • Providing users with the Services and Apps they have requested.
    • Managing user subscriptions and processing payments.
    • Providing customer support.
  • For a legitimate interest associated with the operation of our business, including:
    • Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
    • Communicating with customers to provide information and seek feedback related to our Services and Apps.
  • With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at support@wevpn.com.

Changes to the Privacy Policy

We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact WeVPN

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact WeVPN at the following email address:

Support@WeVPN.com